Refund Policy

## Lapata SMP Refund Policy ### 1. Nature of Digital Goods All products sold on the LAPATA SMP Store are digital virtual items (server ranks and permissions) delivered instantaneously upon verified payment via Cashfree. Because digital goods cannot be "returned" in a physical sense, **all sales are final**. ### 2. Exceptions & Issues Refunds or re-deliveries will only be granted under the following conditions: - **Duplicate Payment**: If you were charged more than once for the same order due to a gateway glitch, please contact our Discord support team with your Cashfree Transaction IDs for a prompt refund of the duplicate amount. - **Permanent Delivery Failure**: If our automated RCON delivery failed and our administration team is unable to fulfill your rank manually within 48 hours. ### 3. Staff Rank Revocation If a staff rank is revoked due to server rule violations, permission abuse, cheating, or griefing, **no refund will be issued**. Purchasing a staff rank does not grant immunity from server discipline. ### 4. How to Request Assistance To request assistance regarding an order: 1. Join our Discord: [https://discord.gg/DkprtFr3bj](https://discord.gg/DkprtFr3bj) 2. Open a ticket in the `#support` channel. 3. Provide your exact Minecraft Username and Public Order ID (e.g. `LPT-XXXXXX`).